Amman – The Association of Banks in Jordan and the Institute of Banking Studies have signed a Memorandum of Understanding (MoU) aimed at strengthening cooperation between the two parties in the areas of training and capacity building for employees in the banking sector. The agreement also seeks to develop a competency framework for banking employees in Jordan, specifically in the field of customer service. The MoU was signed at the Association’s headquarters by Dr. Maher Al-Mahrouq, Director General of the Association, and Dr. Riyad Al-Hindawi, Director of the Institute.

The agreement aims to create a comprehensive competency guide for the banking sector in order to enhance employee performance and establish a structured framework for training and professional examinations. This will contribute to improving the quality of banking services offered to clients, fostering a culture of continuous learning, and supporting the development of human capital in Jordanian banks. Under this MoU, and for the first time in the sector, fully integrated training manuals will be prepared and developed within a joint project framework, ensuring efficiency, quality, and excellence in the training process.

Dr. Maher Al-Mahrouq emphasized that developing the competency guide marks an important step for the Association of Banks toward enhancing the efficiency of banking sector employees. He reaffirmed the Association’s commitment to supporting and strengthening professional skills to ensure quality control of training outcomes. He also praised the efforts of all parties involved, including the Institute and its staff, for their contributions to this vital and strategic project for the sector.

For his part, Dr. Riyad Al-Hindawi highlighted the Institute of Banking Studies’ strong focus on building and developing professional competencies, noting that this collaboration represents a strategic step that will significantly contribute to improving job performance levels.

Both parties affirmed that this initiative is part of ongoing efforts to serve the Jordanian banking sector and to improve the competencies of its workforce.